Trade Assurance covers every stage of your purchasing journey
We provide buyers on Alibaba.com with secure ways to pay, protect against unforeseen circumstances such as product or shipping issues, and mediate between buyers and suppliers to resolve any issues related to the purchase.
160
M+Trade Assurance orders37
M+Purchased from us200
K+Suppliers280
M+ProductsHow we protect your purchases on Alibaba.com
Trade Assurance makes it easier and safer for both buyers and suppliers to do business globally. Here is how it works.
01
Start Trade Assurance order
You reach an order agreement with a supplier on Alibaba.com.
02
ادفع عبر Alibaba.com
Check out with an online payment method or make a wire transfer via Alibaba.com.
03
Payment held in escrow
Your payment is held in escrow and released to the supplier after the product is received and confirmed.
04
Get money back if order terms are not met
We will assist you in reaching a resolution, including refunds or compensation for order issues.
خيارات دفع آمنة ومتنوعة
Every payment you make through Alibaba.com is encrypted, secure, and processed in real-time.
إننا ندعم طرق الدفع التي تعرفها وتثق بها، بما في ذلك بطاقات الائتمان/الخصم، والمحافظ الرقمية، والتحويلات المباشرة إلى حسابات بنكية، وخطط الدفع المرنة*.
*For eligible buyers
Money-back policy
Claim a refund to get your money back if your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues.
If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.
*انقر هنا للاطلاع على قائمة البلدان المؤهلة
Shipping & logistics services
توقع توصيل طلبك إليك بحلول التاريخ المحدد أو احصل على تعويض عن التأخير.
مع Alibaba.com Logistics، يمكنك الاستمتاع بموثوقية شبكة الخدمات اللوجستية لديك وتتبع شحنتك في الوقت الحقيقي لمعظم البلدان والمناطق بكل أنحاء العالم.
مع Alibaba.com Logistics، يمكنك الاستمتاع بموثوقية شبكة الخدمات اللوجستية لديك وتتبع شحنتك في الوقت الحقيقي لمعظم البلدان والمناطق بكل أنحاء العالم.
After-sales protections
Get support at your doorstep with our on-site installation, maintenance, repair and free replacement parts services for eligible products.
Buyer voices
See how Trade Assurance benefits others like you.
