Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.).
30 or 60-day refunds*
You are entitled to refunds within 30 or 60 days from the delivery date.
If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund.
If there's a problem with your refund, we will help mediate to get your money back.
*Enterprise and Enterprise Pro buyers can claim within 60 days.
How to apply for a refund
- 01Apply for refund if order doesn't meet the agreed terms
- 02Negotiate with supplier
- 03Get your money back
Return defective products locally for free and claim full refunds*.
*Available for orders under US $3,000 and to buyers in Australia, Belgium, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Korea, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Saudi Arabia, Spain, Switzerland, Ukraine, United Arab Emirates, the United Kingdom, the United States and more to come. Read our terms and conditions for full eligibility requirements.