Refund policy
Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.).
30 or 60-day refunds*
You are entitled to refunds within 30 or 60 days from the delivery date.
Quick refunds
If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund.
Resolution support
If there's a problem with your refund, we will help mediate to get your money back.
*Enterprise and Enterprise Pro buyers can claim within 60 days.
Easy Return
Return defective products locally for free and claim full refunds*.
Easy & free returns
Enjoy hassle-free returns at no cost within 30 days from the delivery date.
Save time spent on delivery
Reduce waiting times with quick delivery to your local warehouse.
Get your money back
Receive a full refund once the return has been processed.
*Available for orders under US $3,000 and to buyers in Australia, Belgium, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Korea, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Saudi Arabia, Spain, Switzerland, Ukraine, United Arab Emirates, the United Kingdom, the United States and more to come. Read our terms and conditions for full eligibility requirements.
