On-time Delivery Guarantee

Claim and automatically receive compensation for delays in deliveries, without having to negotiate with the supplier.

Inventory management

Better plan out and manage inventory knowing orders will be delivered on time.

Compensation for delays

If late delivery occurs, receive a coupon which can be used for future purchases.

Simplified process

Alibaba.com reviews your claim directly, saving you time spent negotiating with suppliers*.
*Seed buyers need to make a claim for compensation

How it works

  1. 01
    Find products that support On-time Delivery Guarantee
  2. 02
    Pay on Alibaba.com
  3. 03
    Make a claim if delays occur
  4. 04
    Get compensation

Alibaba.com Logistics

Alibaba.com Logistics is our official marketplace to help you find reputable logistics providers and track shipments in real-time.

Tailored solutions

Choose from door-to-door and port-to-port services according to your needs and budget.

Worldwide coverage

Enjoy tracked delivery to most countries and regions around the world.

Transparent rates

Get competitive pricing and check rates in real-time.