Trade Assurance covers every stage of your purchasing journey
We provide buyers on Alibaba.com with secure ways to pay, protect against unforeseen circumstances such as product or shipping issues, and mediate between buyers and suppliers to resolve any issues related to the purchase.
160
M+Trade Assurance orders37
M+Purchased from us200
K+Suppliers280
M+ProductsHow we protect your purchases on Alibaba.com
Trade Assurance makes it easier and safer for both buyers and suppliers to do business globally. Here is how it works.
01
Start Trade Assurance order
You reach an order agreement with a supplier on Alibaba.com.
02
Pay through Alibaba.com
Check out with an online payment method or make a wire transfer via Alibaba.com.
03
Payment held in escrow
Your payment is held in escrow and released to the supplier after the product is received and confirmed.
04
Get money back if order terms are not met
We will assist you in reaching a resolution, including refunds or compensation for order issues.
Secure and diverse payment options
Every payment you make through Alibaba.com is encrypted, secure, and processed in real-time.
We support the payment methods you know and trust, including credit/debit cards, digital wallets, direct bank account transfers, and flexible payment plans*.
*For eligible buyers
Money-back policy
Claim a refund to get your money back if your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues.
If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.
*Click here for the list of eligible countries
Shipping & logistics services
Expect your order to be delivered by the scheduled date or receive delay compensation.
With Alibaba.com Logistics, you can enjoy the reliability of our own logistics network and track your shipment in real-time for most countries and regions around the world.
With Alibaba.com Logistics, you can enjoy the reliability of our own logistics network and track your shipment in real-time for most countries and regions around the world.
After-sales protections
Get support at your doorstep with our on-site installation, maintenance, repair and free replacement parts services for eligible products.
Buyer voices
See how Trade Assurance benefits others like you.
