Standard refund policy
Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.).
30 or 60-day refunds*
You are entitled to refunds within 30 or 60 days from the delivery date.
Quick refunds
You are entitled to a full and immediate refund if your order does not ship as agreed.
Resolution support
If there's a problem with your refund, we will help mediate to get your money back.
*Enterprise and Enterprise Pro buyers can claim within 60 days.
Easy Return & Refund
Get your money back and enjoy free returns to a local warehouse near you with dedicated support from Alibaba.com if products arrive defective, incorrect, or damaged.
Easy & free returns
Enjoy hassle-free returns at no cost within 30 days from the delivery date.
Save time spent on delivery
Reduce waiting times with quick delivery to your local warehouse.
Get your money back
Receive a full refund once the return has been processed.
*Available for orders under USD 3,000 to buyers in Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States, and Vietnam. Read our terms and conditions for full eligibility requirements.
